FAQ - Smartly Built

We understand you may have lots of questions. Here are some, others we are available for.

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Frequently Asked Questions

We get asked a lot of questions. Here are some of the more common questions we are asked to help you decide if Smart Ordering is the right solution for your business…

  • GETTING STARTED
  • pricing
  • setup
  • CHANGES
  • customization
  • MARKETING
  • Mobile Application

How much time do I need to invest?

We find most of our clients invest about 60-90 minutes of their time for initial launch. We will guide you through the process.

Can I see some sample sites?

Sure! You can view our client showcase here.

Asian style

Cafe style

Chinese style

How do we get started?

Almost all the work is done by us. We have an easy step by step guide that will help you get on board. We also go through some questionnaires to formulate go-to-market strategy and what will work best for your market. We do this together.

I have a site already. Who will migrate us?

Yes, we will be glad to migrate your business to new site. We can do an assessment of what's necessary and wanted, and take it forward. We will assess your scope and provide an adequate response.

I have a site already with my own ordering. How will I use your service?

You would want to move to our platform for 2 things - 1. If your current website is not making any money to you. 2. If you do not have marketing 3. If you do not have a mobile app.

Smart Ordering sounds amazing. How can I sign up?

Please fill the onboarding form: https://docs.google.com/forms/d/e/1FAIpQLSeDVXDep22t4Le1CoCZL2KPyCZU1pdWGOcnRlvH4t6CfDbQWQ/viewform?usp=sf_link

Is support included?

YES! All of our customers receive free, lifetime support. And we make really easy to submit a support ticket. All you have to do is email us at support@smartlybuilt.com and one of our team members will get it taken care of for you within 1-3 business days.

How long does it take me to get my new website?

Once you sign up with us, you are assigned to a Lead Developer based out of our Brooklyn office. You are also sent a questionnaire to help us understand your likes, needs and wants.

Your Lead Developer will work with you through the process in selecting a framework and answering the questionnaire. Once a framework is selected, we will begin building. In about a week we’ll have a first draft ready for you to review, at which point we’ll schedule a screen share where we will review colors and format and make changes on the fly until you are 1,000% happy with your entire site.

At that point we’ll make a final revision of edits, and then begin taking you live. All in all, the entire process takes 3-4 weeks.

How does Smart Ordering pricing work?

Unlike other online ordering marketplaces that charge a commission on every order (including all repeat customers), we will never charge you for commission on any orders. Whenever that customer orders directly from your website, 100% of that order revenue is all yours, always including tips and taxes. Yes!! A game-changer.

Why should I buy an annual package?

If you are looking for long-term gains - the annual package is best because it saves you 11% annually! AND, we waive the setup fee if you pay the year upfront. A total savings of around $500.

Will I be billed for… fill in the blank?

Our pricing is flat and fixed. $299.98 setup fee and $89.98/month for the Starter Package and $189. 98/month for the Growth package. Check packages info here.

How much does it cost?

Our costs are very straightforward: $89.98/month for the Starter Package and $189.98/month for the Growth package. OR, get an 11% savings with an Annual package. Support? Included. Hosting? Included. SEO? Included. See more info here.

Oops! I signed up for Smart Ordering and then realized we aren’t a good fit. Can I get a refund?

Even though we think we’re the best website solution for your business, we understand that Smartly Built isn’t for everyone. However, as we are a service-based business and spend a ton of time learning about you, your business and building you a custom website, our ability to offer refunds is limited.

Interested in a custom website you just buy and pay for once? Why trust anyone other than the experts in restaurant website design? If this sounds like a better solution for you, we charge a one-time fee of $4999.98 for a custom site design. Email us to learn more.

What additional services do you offer?

"We provide AFFORDABLE Add-on Services like Fax Services (0.10 cents per page in the US), Custom Software Development and Integration, and Professional Photos and Videos. Marketing, Technical or Business Consultation are all considered additional services. Apply for a free consultation here."

What is your refund policy?

Even though we think we’re the best website solution for your business, we understand that Smart Ordering isn’t for everyone. However, as we are a service-based business and spend a ton of time learning about you, your business and building you a custom website, our ability to offer refunds is limited

For monthly subscribers, we are unable to offer refunds at this time. For annual subscribers, if you decide Smart Ordering is not the right solution for you before your first draft is built, we will refund your full amount minus the setup fee, first month payment till cancelation month and a $200 cancellation fee. That is still a considerable refund.

Do you have any hidden costs?

We hate being nickel-and-dimed by companies and we don’t do it to our customers. You may check 'Additional Services' in FAQ pages.

Can I switch between different packages?

You can always switch to month-to-month the following year, or if you want, you can pay the full year up-front again and we give you one month free.

Is custom development or additional services refundable?

Custom development of website or mobile app services are non-refundable.

How do I pay you?

We will work with you to support any normal payment method like Credit Card, Paypal, Venmo, Cheque, Cash, etc We will send you an invoice per payment. This is easy. :-)

What if I don’t get any orders, do I still pay the monthly fee?

Yes, Your payment entirely depends on the subscription plan you choose. Click here to review plans.

Is my domain included?

Yes, one domain registration is included in your price. And if your domain is registered elsewhere, we can transfer it to us. If at any point you would like us to transfer your domain to you, we will do so in a heartbeat. You still fully, 100% own your domain name. And we do not charge any release fee.

Is email included?

We will be happy to set one for you with Google. You can access email via computer or mobile phone. Setting up email is one-time charge for $100 to create up to 10 users. $20 for every other user.

Can I send you photos?

Yes, you may purchase or develop your own photos and send them to us.

Are your websites mobile-friendly?

YES! All of our websites are 100% mobile responsive. This means that they format perfectly on any device. We know that having a responsive website is crucial for customer loyalty.

If someone views your website on a computer, it formats perfectly. If they view your website on a tablet or on a smartphone, your site reformats instantly. On the device view, your phone number will be placed front and center so all your potential clients need to do is click to call.

Are photos included?

Yes! Our Starter Plan includes 10 professional photos from Big Stock Photo and/or Unsplash with your package. Our Growth Plan includes 15.

But that doesn’t mean you’re limited to just 10 or 15 photos. You can have as many photos on your website as you would like. This only refers to the number of photos we will purchase for you.

Can I have two restaurants in different states but under the same website?

Yes, the whole purpose of our site is to give all possible features to run your business worldwide.

Can I add different taxes for different states?

Yes, you can. There is no restriction on the number of taxes you want to add. Just be sure you don’t land in any legal problem.

What payment methods do you provide?

Our site provides two payment option especially for you. One is Cash on Delivery and the second option is Online Transaction using Card Payment option. You can use VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER Cards on our payment gateway.

Can I add my personalized blogs on the website?

Yes, You can add personalized blog to your site. This falls under "Additional Services" and we charge extra for you to have this capability. Blogs is a great engagement tool and can be used for many things - especially if your business involved with communities and events.

Does your site supports multiple languages?

Sorry, we support only one language till now. But we can add more in our later release.

How do I receive orders?

When you set up your restaurant, you will provide an email. All your order details will go to that email address

Will I receive customer information for the orders ?

You will get customer information which is required for delivery the product. Customer details won’t be leaked out.

How often will I get a report of my work order?

Our system provides a very close look regarding reports. At the end of the day, you will get the report of your day’s order.

You can get monthly as well as weekly reports from the report section in our CMS (Content Management system).

I have a website with another company. Can I use that domain name?

Absolutely! We strongly encourage this.

Will you transfer my content for me?

Yup! We will transfer required content to the new site, format it properly, add photos, and make it look tremendous. You don’t have to lift a finger.

Can I keep my domain name?

100%! We build all of our websites on our test servers first. Once you’re ready to go live, we will need access to your domain (we hold your hand through this entire process). When we get access to your domain name, we basically flip a switch and tell the Internet that your site is hosted with Smartly Built and you’re live.

Can I add more than one admin for my site?

Yes, we support team work, so you can add as many as admin you want for your site. You just need to send details to us and we will add them up for you.

How many business locations can I add to my site?

Smart Ordering believes in growing and having more than one restaurant is a part of growing. We have no limit on how many restaurants you want to add.

Is there any restriction on choosing the "only pick-up" option?

Not at all, you can give your customer only pick up option if that’s your business. We don’t mind it at all.

Is there any restriction on choosing the "only delivery" option?

Not at all, you can give your customer only delivery option if that’s your business. We don’t mind it at all.

Is adding a delivery charge is mandatory?

No, it's up to you how many delivery charges you want to keep. If you choose zero delivery charges, it will show free on the bill for delivery charges.

Can I update photos on the site?

Yes, we highly encourage keeping your site relevant and attractive. We do some extra work to make sure the photos adapt to website well. For this extra work, we charge $15 a photo update.

I have my own photos. Can I use them?

100%. There can be some limitations in terms of quality and aspect ratio, but we will work closely with you to ensure that you can use any photo you want.

We’ve even partnered with stock photo providers to bring you the world’s greatest selection of stock photography.

How much customization do I get?

Our platform is built keeping certain specific businesses in mind. As much as you need! We customize every last drop of your website to meet your needs. No two sites are the same with us.

Once you pick from one of our frameworks, we’ll customize the look, colors, textures, images, fonts… Everything. It all gets customized to meet your specific needs and match your business.

No two sites are the same with us. And you don’t get generic. Check features list for supported features.

Can you integrate my website with (Facebook, Yelp, Twitter, LinkedIn, PayPal, PsychologyToday etc.)?

YES! We can integrate your website with nearly anything you need us to. Check features list for supported features.

I LOVE that new theme you just released… Could you move my site to that theme?

We try to release a new theme every 3-4 months. Sometimes they flop and sometimes they are hits with our clients.

If you see a new Smartly Built theme and want us to migrate your site to that theme, we most certainly can do that.

Since so much work goes into building and customizing a theme for our clients, we have a one time fee of $99 to re-build your site onto a new theme.

Will my information will be shared with other clients or businesses?

Absolutely not, Every client is special to us, and all your data is completely secured with us.

Can i add my own drivers to this site?

Yes, you can add your drivers. You will have to send us your driver name and email id and we will add them for you. And there is no restriction in number of drivers you want to add.

Which payment gateway do you support?

We support First Data Payment Gateway and Paypal as third party payment systems.

I have a payment gateway I want this to work with.

We give full power to customize your website according to your need. You can inform us whichever payment gateway you want to use. We can set it up for you in a couple of days. Come talk to us.

How long will it take for my website to be live?

The entire process typically takes 1-2 working business days after we have received all your information. If it takes more time, we will communicate with you accordingly.

What about SEO (Search Engine Optimization)?

For all of our clients, we perform a full-site, manual Search Engine Optimization audit when you come over to our platform. This includes custom rewrites of all your important data so that Google fully understands what your website is about.

But there’s more! Every year we provide an additional audit where we re-review your website to ensure it is still sending all of the appropriate signals to the search engines.

How do you differ from Online Food Services sites like grubhub, seamless.com?

Online Food Services is a great product and service. But we differ from them in many ways. Most importantly, we take a concierge approach to your website. You choose from one of our frameworks and then we customize it uniquely for you, adding in your unique colors, textures, fonts, images etc. This allows you to have a completely unique website that does not look like anybody else’s.

There are a ton of other ways, including our SEO strategy, the system your website is built on, your website’s mobile friendliness, and more! Contact us today and we’d love to chat about these details in greater depth.

For monthly subscribers, we are unable to offer refunds at this time. For annual subscribers, if you decide Smart Ordering is not the right solution for you before your first draft is built, we will refund your full amount, minus the setup fee, first month and a $100 cancellation fee.

What type of marketing do you do?

We mostly focus on local marketing for customers near your location. We mostly focus on materials required in your locations, email campaigns and postings on Social Media. Marketing always is a joined effort but we take care of the digital side of the things. You talk to the customers directly, so you will give them information as required.

Can I see a sample of the email campaigns you will build?

Yes, you can. We can build one and send you the look and feel.

Do I have to pay extra to get a mobile application?

Yes, It’s incubated with the package you take for your system. $98.98 will be charged as One-time setup for Android or Google Store.

How long will it take for my restaurant's mobile app to be live?

We know your mobile app is important and we want to get it to you fast! It takes us anywhere from 2 - 5 business days to have you up and running.

Will the mobile app be compatible for both IOS (Apple) and Android?

Yes, we will create two different applications, one for IOS and one for Android.

Will the mobile app support admin tools?

Yes, your mobile application will support all your admin functionality. It will work same as the desktop application.

Can I assign work orders from my mobile application?

Yes, you can assign your work order to respective driver.

Can I have a different theme for my mobile application and website?

No. you can’t have different theme, your mobile and website will have the same theme and same style.

What features will the mobile application supports?

We make sure the experience is the same between website and mobile app. All the features you selected for your website, will be supported in your mobile application.

Will I be able to view all my restaurants in the mobile application?

Yes, you will be able to view all your restaurant locations in mobile application . User can select whichever restaurants they want to order from.

Do users need to register before using the mobile application?

No, user doesn’t need to register before using mobile application. They can register in the mobile application or they can use their previous login credentials. We support guest checkout as a feature as well..

Why Us?

Because we will simply serve you better than anyone else.

MARKET PROVEN PRODUCT

Collaborative design work for mobile app development starts with understanding your customer’s journey.

PERFECT LAUNCH PARTNERS

We experience the actual requirements at hand and support strong storyboarding of the product concept.

INCREDIBLE SUPPORT

Take your business online with a full online ordering and delivery system in 2 days.

EASY GUARANTEE

Management for release, usually analytics and market attraction areas builds grounds for functionality and enhancements.

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Many benefits of online ordering.

If you are not online building your own business that is in your control, you are missing an entire segment of revenue.

  • Be a better
    earner

  • Build loyalty
    directly

  • Launch a new
    revenue stream.

  • Reduce
    mistakes

  • Lower labor
    costs.

  • Higher average
    order size.

Our reputation is our best advertisement.

Coming from a business family, I know first hand the pain points of working with online service providers.