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Frequently Asked Questions

We get asked a lot of questions. Here are some of the more common questions we are asked to help you decide if Smart Ordering is the right solution for your business…

  • pricing
  • setup
  • customization
  • Mobile Application

How much time do I need to invest?

We find most of our clients invest about 60-90 minutes of their time for initial launch. We will guide you through the process.

Can I see some sample sites?

Sure! You can view our client showcase here.

Asian style

Cafe style

Chinese style

How do we get started?

Almost all the work is done by us. We have an easy step by step guide that will help you get on board. We also go through some questionnaires to formulate go-to-market strategy and what will work best for your market. We do this together.

I have a site already. Who will migrate us?

Yes, we will be glad to migrate your business to new site. We can do an assessment of what's necessary and wanted, and take it forward. We will assess your scope and provide an adequate response.

I have a site already with my own ordering. How will I use your service?

You would want to move to our platform for 2 things - 1. If your current website is not making any money to you. 2. If you do not have marketing 3. If you do not have a mobile app.

Smart Ordering sounds amazing. How can I sign up?

Please fill the onboarding form: https://docs.google.com/forms/d/e/1FAIpQLSeDVXDep22t4Le1CoCZL2KPyCZU1pdWGOcnRlvH4t6CfDbQWQ/viewform?usp=sf_link

Is support included?

YES! All of our customers receive free, lifetime support. And we make really easy to submit a support ticket. All you have to do is email us at support@smartlybuilt.com and one of our team members will get it taken care of for you within 1-3 business days.

How long does it take me to get my new website?

Once you sign up with us, you are assigned to a Lead Developer based out of our Brooklyn office. You are also sent a questionnaire to help us understand your likes, needs and wants.

Your Lead Developer will work with you through the process in selecting a framework and answering the questionnaire. Once a framework is selected, we will begin building. In about a week we’ll have a first draft ready for you to review, at which point we’ll schedule a screen share where we will review colors and format and make changes on the fly until you are 1,000% happy with your entire site.

At that point we’ll make a final revision of edits, and then begin taking you live. All in all, the entire process takes 3-4 weeks.

How does Smart Ordering pricing work?

Unlike other online ordering marketplaces that charge a commission on every order (including all repeat customers), we will never charge you for commission on any orders. Whenever that customer orders directly from your website, 100% of that order revenue is all yours, always including tips and taxes. Yes!! A game-changer.

Why should I buy an annual package?

If you are looking for long-term gains - the annual package is best because it saves you 11% annually! AND, we waive the setup fee if you pay the year upfront. A total savings of around $500.

Will I be billed for… fill in the blank?

Our pricing is flat and fixed. $299.98 setup fee and $89.98/month for the Starter Package and $189. 98/month for the Growth package. Check packages info here.

How much does it cost?

Our costs are very straightforward: $89.98/month for the Starter Package and $189.98/month for the Growth package. OR, get an 11% savings with an Annual package. Support? Included. Hosting? Included. SEO? Included. See more info here.

Oops! I signed up for Smart Ordering and then realized we aren’t a good fit. Can I get a refund?

Even though we think we’re the best website solution for your business, we understand that Smartly Built isn’t for everyone. However, as we are a service-based business and spend a ton of time learning about you, your business and building you a custom website, our ability to offer refunds is limited.

Interested in a custom website you just buy and pay for once? Why trust anyone other than the experts in restaurant website design? If this sounds like a better solution for you, we charge a one-time fee of $4999.98 for a custom site design. Email us to learn more.

What additional services do you offer?

"We provide AFFORDABLE Add-on Services like Fax Services (0.10 cents per page in the US), Custom Software Development and Integration, and Professional Photos and Videos. Marketing, Technical or Business Consultation are all considered additional services. Apply for a free consultation here."

What is your refund policy?

Even though we think we’re the best website solution for your business, we understand that Smart Ordering isn’t for everyone. However, as we are a service-based business and spend a ton of time learning about you, your business and building you a custom website, our ability to offer refunds is limited

For monthly subscribers, we are unable to offer refunds at this time. For annual subscribers, if you decide Smart Ordering is not the right solution for you before your first draft is built, we will refund your full amount minus the setup fee, first month payment till cancelation month and a $200 cancellation fee. That is still a considerable refund.

Do you have any hidden costs?

We hate being nickel-and-dimed by companies and we don’t do it to our customers. You may check 'Additional Services' in FAQ pages.

Can I switch between different packages?

You can always switch to month-to-month the following year, or if you want, you can pay the full year up-front again and we give you one month free.

Is custom development or additional services refundable?

Custom development of website or mobile app services are non-refundable.

How do I pay you?

We will work with you to support any normal payment method like Credit Card, Paypal, Venmo, Cheque, Cash, etc We will send you an invoice per payment. This is easy. :-)

What if I don’t get any orders, do I still pay the monthly fee?

Yes, Your payment entirely depends on the subscription plan you choose.