What should a Good Test Plan include? 

— The best way of knowing what your test plan should include will require a good understanding of the objectives of the project deliverables. 

Design Testing — 

• Check your website’s overall design.
• Check for image quality across browsers/devices
• Ensure that the colors of your site’s background and various design elements are correct. 
• Check font styles and colors.

Usability Testing —

• Test your site’s navigation
• Check your content

E-Commerce Website Test Plan

• Homepage – Hero Image
• Search
• Product Details Page
• Shopping Cart
• Payments
• Categories / Featured Products / Related or Recommended Products
• After Order Test

Homepage – Hero Image:-

The following are a few things to test:

• Is it going to auto-scroll?
• If yes, at what interval will the image be refreshed?
• When the user hovers over it, is it still going to scroll to the next one? (When we have 2-3 banner images on the slider)
• Can it be hovered on?
• Can it be clicked on?
• If yes, is it taking you to the right page and the right deal?
• Is it loading along with the rest of the page or does it last in comparison to the other elements on the page?
• Can the rest of the content be viewed?
• Does it render the same way in different browsers and different screen resolutions?

Search:-

Common tests are:

• Search based on the Product name, brand name, or something more broadly, the category. For example Camera, Canon EOS 700D, electronics, etc.
• Search Results have to be relevant
• Different sort options have to be available- based on Brand, Price, Reviews/ratings, etc.
• How many results to display per page?
• For multi-page results, are there options to navigate to them
• Also, search happens in many places. Please take the search drilling down into multiple levels into consideration when validating this functionality. For example: When I search on the home page, I might see something like this:

Product Details Page:-

Check:

• Image or images of the product
• Price of the product
• Product specifications
• Reviews
• Check out options
• Delivery options
• Shipping information
• In-stock/Out of stock
• Multiple color or variations options
• Breadcrumb navigation for the categories (highlighted in Red below). If navigation such as that is displayed, make sure every element of it is functional.

Shopping Cart:-

Test the following: 

• Add items to the cart and continue shopping
• If the user adds the same item to the cart while continuing to shop, the item count in the shopping cart should get incremented
• All items and their totals should be displayed in the cart
• Taxes as per location should be applied
• A user can add more items to the cart- the total should reflect the same
• Update the contents added to the cart- total should reflect that too
• Remove items from the cart
• Proceed to checkout
• Calculate Shipping costs with different shipping options
• Apply coupons
• Don’t check out, close the site, and come back later. The site should retain the items in the cart

Payments:-

Check the following:

• Check different payment options
• If allowing check out as a Guest, simply finish the purchase and provide an option to register at the end
• Returning customers – Login to check out
• User sign up
• If storing customer Credit card or any other financial information, perform security testing around this to make sure it is secure.(PCI compliance is a must)
• If the user is signed up for a long time, make sure the session is timed out or not. Every site has a different threshold. For some, it is 10 minutes. For some, it might be different.
• Emails/Text confirmation with the order number generated

After Order Tests:-

Check the following:

• Change the Order
• Cancel the Order
• Track the Order
• Returns