Global consumer spending via mobile apps is continuously on a rise. Is your business prepared to derive a share of the profits? Many businesses are of the opinion that mobile commerce is simply having e-commerce solutions for mobile. However, there needs to be a different strategy and experts need to be hired for the process.
At TriState Technology, we take pride in our long & successful track record for bringing the best of mobile commerce. What we develop is ideally suited for the end-users, who wish to have a delightful shopping experience on-the-go. Whether you want us to build on top of your existing e-commerce platform or if you want to create a separate mobile commerce solution, we have the team and the experience to deliver results. Our team of designers & developers makes use of open source as well as proprietary platforms in order to achieve the aforementioned objective.
Our core focus is to create an effective mobile presence for your business, and it is purely driven by the ultimate needs of the end-users. It is with this focused objective that we manage to boost customer engagement. In turn, this helps us trigger sales for our clients and deliver high ROI.
User Login
- New user registration
- Registered user login
- Same user logins from different machines
- Guest user profile
User-Centric Backoffice & Administration
- Password Reset via backend office
- Statistics and details on unused accounts
- Customer notification to log in online post inactivity of an account.
- Deletion notification of accounts to the user
Catalog Management
Catalog management system refers to the maintenance of product information in a structured and organized manner to help customers, as well as channel partners, understand product benefits. Generally, catalogs provide detailed information of product functionalities, price and generally seen on websites.
A catalog management system helps to both design and edit online catalogs. It also helps to price the products available.
- Define key product attributes – Product title, description, price(s), image(s), thumbnail, etc Add, edit and delete product details.
- Product Configurations – Single Product, Bundled Product Optional Purchase, Combination Products with non-optional Purchase setup for proper presentation in the front-end.
- Batch update to products in admin panel uses to import and export via excel sheet.
- Media Manager with automatic do image resizing and watermarking.
- Permissions-based access with roles and responsibilities can be setup.
- Review and approve social tags and customer reviews for proper publications to the website.
- Ability to mark In-Stock and Out-of-Stock in the backend inventory.
- Ability to take the product off the website post a certain date, or place into the market (website) post certain date.
- Bundled products discounting is possible through configuration.
- The system can generate automatic SKU’s in its own format. A business format SKU requires development. This can be manually put in as well, or import it through excel sheet.
- Free or charge for shipping options can be defined per product.
- Product updates with dynamic updates to the website, or by easy click push button configuration.
Display & Visual Experience
Display and Visual Experiences are sight visits that incorporate memorable encounters and educational learning, thereby providing a robust experience that will live on in the individual for a long time
- The logo will be present on all the pages and will be clickable to go to the homepage.
- Browsing on various mobile devices shall provide a consistent experience to match resolution.
- A unique set of product catalog page layouts for users to browse, search, and apply filters as needed.
- Optimum loading timing of pages in various browsers and devices including caching.
- Provide categorization for product filter rules Use logo for watermarking image
- Provide categorization for product filter rules Unique set of product catalog page layout
- Gift card purchase and processing
- Presentation of the diamond certification post checks out. Information during the checkout process.
- Customize personal notes (part of the checklist).
- Products that are qualified for free and charged shipment.
- Coupon and/or Special price offer Tax Rates per location.
- Ability to mark In Stock and Out of Stock in the backend inventory.
- Ability to take the product off the website post a certain date, or place it into the market (website) post a certain date.
- Ability to offer free shipment and then time expiries. Website product display shall adjust accordingly. Cross-sells on product pages Up-sells in Shopping Cart New Items Promotional Tool.
- Recently Viewed Products and recommended products.
Product Search
Searching allows customers to find certain products that satisfy a set of criteria. In the Pioneer Cycling store, we implemented two types of searching—simple and advanced. Simple searches allow a customer to search the catalog for keywords. In an advanced search, a customer can also search using additional product attributes such as manufacturer, weight range, or part number.
- Search Item with Keyword
- Search item with full and partial names, preceding characters, case insensitive
- Suggestive search – “did you mean this?”
- Searched item not found
Order Confirmation
An Order Confirmation is a written confirmation of an order which is sent by the producing or service rendering company that accepts the order placed by a purchasing customer. It serves as a tool to avoid confusion and mistakes in case the order does not conform to the original offer. The ordered product or service is formally recorded in an Order Management System as a purchase order. When the product or service is rendered an Invoice finalizes the contract and initiates the payment process according to the agreed payment conditions.
- Re-ordering capabilities shall be managed by the backend server.
- Email Notifications of Orders.
- Email notification for product purchase with an invoice in PDF format.
- Email notification for product delivery.
- Email notification for a survey and/or online feedback.
- Users should be able to stay anonymous.
- Above items for Guest user Download and print of orders in the inventory.
- Delay in delivery notification Product unavailable notification – recommend related products.
Shopping Cart
Shopping carts bridge the gap between shopping and buying, so having the best shopping cart software is extremely important on your website.
It’s likely that those just starting out in the market may be unfamiliar with the concept. Most people, especially those in the e-commerce industry, have likely made a purchase online at some point in their lives. That said, most consumers don’t fully realize the need and capability that shopping carts have (besides leading a customer to checkout).
- Shopping cart page navigation
- Shopping cart page check
- Allow all the online purchase options
- Review items on the cart
- Payment summary, with shipping and tax calculations
- Payment processing on major debit card or credit card with VISA, Master Card, DISCOVER, etc “Payment processing on credit card VISA, Master Card”
- Shipping address and Billing address
- Order processing Order tracking Other links
User Accounts and History
- Order History with Status Updates
- Order Tracking from Account
- Password Reset email from front-end and admin panel
- Order and Account Update Emails
- Customizable Order Emails
- Create and Edit Orders from the Admin Panel
- Product Reviews submitted
- Order status and history
- Re-orders from account
- Recently ordered items
- Default Billing and Shipping addresses
Wish List
Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.
Offering wish lists is an effective way to reduce shopping cart abandonment and fulfill sales from customers who showed intent but didn’t end up purchasing. Wish lists are mutually beneficial: they give customers an easy way to remind themselves of a product and help merchants measure product interest beyond a clear-cut sale.
- Wishlist Order
- Tracking Wish List (Single)
- Wish List items when product is marked OOS (out of stock/service).
- Show the product with a message – this product has been removed.
- Share Wishlist in all shareable formats.
- Click wishlist in a received email.
Emails and Campaigns
Email campaigns are designed to reach out to subscribers at the best time and provide valuable content and relevant offers. Using email campaigns allows you to build deep and trusting relationships with your customers. Email Campaigns make communication with clients easier and more effective. Email campaigns are a powerful medium between your company and your audience. They help not only to increase sales but build your brand image.
- Test marketing campaigns – all holidays
- Corporate level Thank you – post-purchase
- Gift list recommendation before holidays
- Thank you – Email notification for registering.
- Problem with payment – Email notification for non-processed credit card information
- Your invoice – Email notification for product purchase with an invoice in PDF format
- Your order – Email notification for product delivery
- Your review – Email notification for a survey and/or online feedback. User should be able to stay anonymous.
- Deletion notification of accounts to the user
- Delay in delivery notification Product unavailable notification – recommend related products
- Share a wishlist
- Customer notification to log in online post inactivity of an account.
Reports For Mobile Commerce
- Customer visits
- Most-visited products
- Items delivered and to be delivered
- Low inventory alerts
- Pro-active notifications for a full inventory report
- Purchased date and not shipped within 1 day
- Understocked items
- Sales and Tax Reports
- Inventory Reports
- PO and Forecasting Reports
- Site Usability Reports
- Customer Intelligence Reports
- Product details report – # of photographs, last updated, tag (yes/no)
- New orders, order status, delivery status
- Customer communication metrics – # of reads, # of replies, #of unreads
- Total Sales Invoiced
- Total Sales Refunded
